Help - Simon Charles Auctioneers

Help

FAQ

The products sold at Simon Charles Auctioneers come from high street & online retailers, wholesalers, distributors across the UK, in a range of different conditions from brand new to customer returned or faulty.

We don’t always have chance to test and check the items and all products are sold as seen, due to this we have viewing times available to come down and check the condition of a lot and we highly recommend you take advantage of them. (These times can be found by clicking the book viewing button on the auction catalogue or lot page. Bookings will need to be made in advance)

If it is not possible to view we also have an ask a question" feature on each item, where you can gain a better understanding of the product before bidding.

We are now offering postage options on applicable lots sold through selected online and live auctions. Lots displayed with the postage symbol are eligible to be delivered by a third-party company, in this case DPD or Royal Mail.

Prices start from £4.99 for smaller items and will increase according to size and weight. Additional costs to cover insurance will be applied for high value items.

(Additional Charges will Apply for Northern Ireland and Offshore postage)

Postage cost will be displayed on the lot page of each qualifying item. When buying multiple items, they will be combined where possible resulting in a reduced postage price.

All postage prices shown are inclusive of VAT, the postage costs are calculated when you select “Add Postage” when paying your invoice online. Postage is not added as standard. If you would prefer to collect the items, please select “Remove Postage” before making payment.

Postage is only available on a select number of items that are of a certain size and weight. If you win any items that cannot be posted through this service, then the postage option will become unavailable.

Postage costs are applied per invoice. As such, at the moment postage cannot be combined across multiple invoices.

Items that do not qualify for postage as per DPD and Royal Mail exclusions, for example TV's, do not have the postage symbol displayed. If your invoice includes items that are not applicable for dispatch, then the postage option will not be available and as such goods will need to be collected from the auction centre.

You can however, arrange for a courier to collect on your behalf. Any collections, that buyers wish to arrange via third party courier companies will be subject to a minimum £10 inc. VAT handling fee, this fee may increase due to volume of lots purchased. The buyer must inform Simon Charles as soon as collection by third party courier collection is arranged, goods will not be collated until this fee has been paid. All third-party courier collections must be arranged within the sale collection times or you will be subject to the late collection charges. This service will only be available where Simon Charles does not offer its own delivery option. Please note, third party courier and delivery fees will not be reimbursed should you need to return goods to Simon Charles Auctioneers.

We will do our upmost to pack your Items and have them collected by the courier within 24 hours of the payment of your invoice however this is subject to service levels. We can offer no guarantees as to when you will receive your items.

All items are sold under the terms and conditions of the auction. All items are sold as seen so we fully recommended viewing items or using the ‘Ask A Question’ function on the website to satisfy yourselves prior to bidding. We are unable to accept returns on dispatched items or offer refunds, all items are sold as seen.

Goods will only be delivered to the invoice/billing address.

All goods are dispatched in accordance with the terms and conditions set out by the courier, including prohibited items and postcode exclusions. For a detailed copy of these terms and conditions please refer to the couriers’ website.

We reserve the right to retract at any time the postage service. If this is the case, goods will need to be collected from the auction centre directly or via a third-party courier.

All lots sold with us are subject to a 18.5% + VAT buyers premium, all lots sold online are subject to 5% + VAT internet fee, all lots unless otherwise specified are subject to 20% VAT on the hammer price of the item.

Payment usually needs to be made within 24 hours on the auction end time. However each individual online sale has its own payment and collection times, please check the important sale information for the auction you are bidding in for the relevant information.

All sales have strict payment and collection deadlines, if you can not make the collection time you will need to contact us at enquiries@simoncharles.com

If you would like to check the status of your invoice, simply open your invoice and you can find the status of the items at the bottom of the page. (Unavailable on the APP)

If is starts with FN It is a Royal Mail tracking number and can be tracked at

https://www.royalmail.com/track-your-item

If it starts with a 6 it is a DPD tracking number and can be tracked at

https://track.dpd.co.uk/

Upholstery and furniture can now be delivered to mainland UK (Additional Fees apply for Scotland and Ireland)

England & Wales : From £59.99

Scotland: From £69.99

Northern Ireland: £154.99

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